Refund policy

Refund & Returns Policy

Thank you for shopping at ITIBOTHER.COM. We want you to be completely satisfied with your purchase. If you are not satisfied, you may be eligible for a return or refund under the terms outlined below.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.

  • Be in its original packaging.

  • Include all accessories, manuals, and components.

  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Items damaged through misuse, negligence, or normal wear and tear

  • Products marked as non-returnable at the time of purchase

Return Process

To initiate a return, please contact us at:

Email: itibother356@gmail.com
Phone: +44 7311 142011

Please provide your order number, details of the item(s) you wish to return, and the reason for the return.

Once your return request is approved, we will provide instructions on how and where to send your item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The item received is damaged.

  • The wrong item was delivered.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order so that we can resolve the issue promptly.

Order Cancellations

Orders may be cancelled before they are processed and shipped. Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with this policy.

Contact Information

ITIBOTHER LTD
195 Leytonstone Road
London, England, E15 1LH
United Kingdom

Email: itibother356@gmail.com
Phone: +44 7311 142011

If you have any questions about this Refund & Returns Policy, please contact us using the details above.

You can paste this directly into your Shopify Refund & Returns Policy page.